Use of our services constitutes acceptance of the terms and conditions at Xente. By accessing and using the Xente app, you are indicating that you have read these terms and conditions and privacy policy as applicable and you consent to be bound by all the terms and conditions of the agreement. These terms of use set fourth your rights and obligations with respect to your use of any services on the Xente app. If you disagree to all the terms contained you should kindly post your query on any of our platforms or please do not use the service.

Subtitles in this Terms and Conditions document are only for reference purposes and cannot be interpreted to affect the provisions therein.

Privacy policy

The personal information about you that maybe collected by Xente and through the services Xente offers will be held with reasonable efforts to protect your personal information. Xente’s use of this information is governed by the National Payment System Act. For detailed information about the privacy policy please visit the company site.

Data protection

Xente shall implement and maintain reasonable procedures for protecting personal information in compliance with the applicable law and the Xente privacy policy.


At Xente we usually reach our customers on using their telephone contacts provided during the sign up, or using their emails and as well as on the different social media plat forms.

The customers who are eligible can reach us on our different social media platforms and can also reach out to the customer care team.


Neither Xente, content owner, third party licensor, employees, agents, respective directors, contractors, subsidiaries nor affiliated companies will not be liable (held responsible) for any indirect, accidental, primitive, special consequential or exemplary damages, or loss of any kind arising from you using the Xente services or for any damages in excess of the amount paid for the specific item of the content giving rise to the applicable claim for the damage.

Intellectual property

The site and its original content, features and functionality (including but not limited to all the information, text, displays, images, videos, selection and arrangement thereof) are owned by Xente and protected by the National Payment System Act. These terms of us grant you a nontransferable, revocable licensee to access and use the app. Clients shall ensure that he the information is used solely for the client’s research and or preference purposes and will not be copied, rebroadcast or commercially exploited.

Any use of the app not expressly permitted by these terms and conditions is a breach of the terms and conditions and could risk termination.

Price and Payment Policy

This payment policy often explains how and when the payment is due. Prices are quoted in UGX (Ugandan clients), Kenya shilling (KES) for our Kenyan clients and Naira for the Nigerian clients. Payments may be required before the products or services are delivered. Xente does not guarantee that a particular product will always be available. Xente will not charge for any orders that cannot fulfilled and where appropriate Xente will refund to your account any sum deducted by Xente. Xente reserves the right to accept or refuse any payments made in any form. Your credit card company may also do security checks to confirm if you are making the order.

Fair Information Practices

The Fair Information Practices Principles and concepts have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take necessary and appropriate responsive action, should a data breach occur.

Xente accepts payments through mobile money (MTN and Airtel), Visa cards (All banks in Uganda), Debit and Credit Cards, Prepaid cards and Master Cards.

Termination Clause

We may terminate your access to the app and the different Xente platforms without cause or notice since membership is not an automatic right, this may result in the forfeiture and destruction of all information associated with your account. All provisions of this agreement that, by their nature, should survive termination, including without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. The following acts could risk termination.

  • Communicating with Xente representatives in an abusive manner
  • Use of abusive language, threaten, harass, impersonate or intimidate any person on the different Xente platforms.
  • Transmitting unwanted spam to any person on the Xente app or any other Xente platforms.
  • Communications designed to obtain passwords, account numbers, or private information from another Xente user.
  • Posting information that does not belong to you especially during the sign up stages.
  • Posting any content that is defamatory, obscene, pornographic, abusive, offensive, profane, libelous etc.

Changes in the terms and conditions

There will be constant adjustments in the terms and conditions. This will be very vital for we are in a dynamic economy which requires being very vigilant.

Questions regarding the agreement

In case of any questions regarding the agreement please kindly contact the Xente customer care line or you can post your query on our different social media platforms.

This privacy policy is meant to help you understand what information we collect, why we collect it and how you can update, manage, export and delete your information or the choices you make on how your information is collected and used or the choices you make about how your information is to be collected and used.

When you use our services you are trusting us with your information, we understand this is a big responsibility and we as Xente work hard to protect your information and put you in control. We also clearly explain cases when very sensitive information is required, how it is used, and how it is protected.

We build a range of services that help thousands of people on a daily. Our services include;

  • Purchase of bus tickets, movie tickets and events.
  • Purchase of airtime (Africel, Airtel, MTN, Smart, Smile and UTL)
  • Payment for utilities for example Yaka, Post and Water.
  • Payment dor Paytv (Dstv, GOtv, Startimes and Zuku)
  • Purchase of Data bundles (Africel, Airtel, MTN, Smart, Smile and Roke telekom).
  • Purchase of voice and combo (Airtel and MTN).
We have clearly explained the details and if you have any queries about this privacy please contact us on +256- 753188994 / +256 - 778324257

Information Collected

Xente clearly explains the different types of information collected during the usage of the different services offered by Xente. Collection of this information helps to make decisions on how to provide the best services. Information collected and how the information is used solely depends on how you use our services and how you manage the privacy controls. The information collected include;

Personal information required to verify your identity. In such cases the information we collect include Name, date of birth, form of identification (national id or passport) and a picture. Whenever a Xente account is created you provide us with personal information i.e. Name, password, phone, email, location etc.

Xente customers applying for loans especially (both short and long term loans) have to provide detailed information about themselves so as to determine whether you are eligible to acquire the loan or not. Details like the clients credit history, place of work, daily income or salary will be required.

Why we collect data

Xente collects data for the following purposes.

Provide services. To deliver the best services we use this information for example we use your phone number for the airtime transactions, account numbers for clients paying for utilities and other bills.

Maintain and improve our services

As Xente our biggest goal is to keep the client happy. We use this information so as in cases where there are any changes that have been made, the customers are constantly up dated.

Develop new services

Xente also uses this information collected to come with new products and services. This in most cases is done by comparing the existing customers and the new customers. What their main demand are or where the most complaints have been made and improvements done.

Measure performance

We use data for analytics and measurement to understand how our services are used. We may also let you know about any upcoming updates and new products or services on the Xente app.


Xente uses this information collected from you like the email address, phone numbers to interact with you directly. For example every time you sign up we send you a emails on successfully joining the Xente pp. we may also let you know about the upcoming events from the different plat forms or about the upcoming changes and improvements in our products or services. We also use automated systems to set you different alerts or ads about our different products and services. Usually in case of any updates, suspicions the Xente team will reach out to its respective clients.

In cases where you contact Xente, we will keep a record of your request in order to help solve any issues you might be facing.

Information shared with third parties

Xente doesn’t share information collected from customers with third parties. Information will only be shared on a few occasions. For example when the product or service being delivered involves partnerships. The information will also be shared with the customers consent.

How long will the information be stored?

Your information will be stored on the Xente app for as long as you use the app or website.

Managing reviewing and updating your information.

You can always review and update your information by visiting your profile on the app.

Ways to review and update information.

You can always access your information collected by visiting your profile on the Xente app. As a registered User, you can correct or update your email, phone number, email address, physical address and bank information.