When you use our services you are trusting us with your information, we understand this is a big responsibility and we as Xente work hard to protect your information and put you in control. We also clearly explain cases when very sensitive information is required, how it is used, and how it is protected.
We build a range of services that help thousands of people on a daily. Our services include;
- Purchase of bus tickets, movie tickets and events.
- Purchase of airtime (Africel, Airtel, MTN, Smart, Smile and UTL)
- Payment for utilities for example Yaka, Post and Water.
- Payment dor Paytv (Dstv, GOtv, Startimes and Zuku)
- Purchase of Data bundles (Africel, Airtel, MTN, Smart, Smile and Roke telekom).
- Purchase of voice and combo (Airtel and MTN).
Xente clearly explains the different types of information collected during the usage of the different services offered by Xente. Collection of this information helps to make decisions on how to provide the best services. Information collected and how the information is used solely depends on how you use our services and how you manage the privacy controls. The information collected include;
Personal information required to verify your identity. In such cases the information we collect include Name, date of birth, form of identification (national id or passport) and a picture. Whenever a Xente account is created you provide us with personal information i.e. Name, password, phone, email, location etc.
Xente customers applying for loans especially (both short and long term loans) have to provide detailed information about themselves so as to determine whether you are eligible to acquire the loan or not. Details like the clients credit history, place of work, daily income or salary will be required.
Why we collect data
Xente collects data for the following purposes.
Provide services. To deliver the best services we use this information for example we use your phone number for the airtime transactions, account numbers for clients paying for utilities and other bills.
Maintain and improve our services
As Xente our biggest goal is to keep the client happy. We use this information so as in cases where there are any changes that have been made, the customers are constantly up dated.
Develop new services
Xente also uses this information collected to come with new products and services. This in most cases is done by comparing the existing customers and the new customers. What their main demand are or where the most complaints have been made and improvements done.
We use data for analytics and measurement to understand how our services are used. We may also let you know about any upcoming updates and new products or services on the Xente app.
Xente uses this information collected from you like the email address, phone numbers to interact with you directly. For example every time you sign up we send you a emails on successfully joining the Xente pp. we may also let you know about the upcoming events from the different plat forms or about the upcoming changes and improvements in our products or services. We also use automated systems to set you different alerts or ads about our different products and services. Usually in case of any updates, suspicions the Xente team will reach out to its respective clients.
In cases where you contact Xente, we will keep a record of your request in order to help solve any issues you might be facing.
Information shared with third parties
Xente doesn’t share information collected from customers with third parties. Information will only be shared on a few occasions. For example when the product or service being delivered involves partnerships. The information will also be shared with the customers consent.
How long will the information be stored?
Your information will be stored on the Xente app for as long as you use the app or website.
Managing reviewing and updating your information.
You can always review and update your information by visiting your profile on the app.
Ways to review and update information.
You can always access your information collected by visiting your profile on the Xente app. As a registered User, you can correct or update your email, phone number, email address, physical address and bank information.